One of the things Dale Carnegie points out in How to Win Friends And Influence People is how surprisingly easy it is to make friends in business without realizing it.
Anyone who has internet at home will often be in contact with people face to face or on the phone.
We may find ourselves in a situation where someone says something we know to be wrong. My first reaction before reading this section of Carnegie’s book was to immediately think about correcting the person.
I would formulate an argument based on logic and reason and then present it. When I look back at those situations I realize they have one thing in common, the person never became a client of mine. Even after in some cases the person accepting I was right.
The problem was I had committed the cardinal sin of saying to a client, “You’re wrong”. I may have used other words but in effect that is what I said to them. Once you say that to a client you can wave goodbye to their business.
Carnegie used Benjamin Franklin as an example, and people in work from home careers would do well to follow his approach. Franklin said he ‘forbade himself’ the expression of any fixed opinion.
That way he appeared open to all ideas. Instead of using such words as ‘certainly’, ‘undoubtedly’ and ‘definitely’ he used ‘I imagine’, ‘I conceive’ and ‘I understand’. These are all phrases that permit an alternative view point. Then during the conversation he was either prepared to admit he was wrong or able to ‘float’ his points of view for consideration.
Carnegie gives us a solid piece of advice to follow and a phrase I think is excellent is one of the little ways to earn extra money. When someone says something you feel yourself disagreeing with say, “I may be wrong, I frequently am. Let’s examine the facts”.
Continuing to draw inspiration from Dale Carnegie’s, How to Win Friends and Influence People, he gives advice on how to handle mistakes. We all make mistakes and if you are in a home Internet opportunity there is a lot to learn. This may be hard to believe, however mistakes are potential ways to earn extra money if handled correctly.
If we look at the facts we have two ways of handling mistakes; argue our case and try to explain away why we made the mistake and it was not our fault, or admit the mistake as quickly as possible and suggest a solution. Carnegie says:
“Any fool can try to defend his or her mistakes – and most fools do – but it raises one above the herd and gives one a feeling of nobility and exultation to admit one’s mistakes”
It boils down to beating the person who has the complaint to the ‘punch’, by outlining where you failed and why. This leaves only one place to go; forward. In fact the potential complainant will often defend you and become a staunch ally.
Your ability to see your error and admit it makes you stand out as a Leader, anyone looking for a home Internet opportunity is looking for a Leader they can rely on. Handling errors you make in this way makes it clear you are trustworthy. Trust is the point at which people are prepared to commit which is where you want the relationship to be.